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ASCENDA INC. HAS THE TICKET FOR EXPRESSWAY AUTHORITY PUBLIC COMMENT KIOSKS IN AREA SERVICE CENTERS
ORLANDO, Fla. (March 13, 2006) – Ascenda Inc., an Orlando-based technology company and a client of the University of Central Florida Technology Incubator, has developed free-standing interactive Customer Center Kiosks that will allow drivers to tell Central Florida transportation officials their thoughts on expressway expansions, system improvements, and customer service.
Gaidi Hartage, founder and chief executive officer of Ascenda, stated he recently presented the interactive kiosks to the Orlando-Orange County Expressway Authority Board. The first two kiosks will be deployed at the Expressway Authority’s East Service Center on Goldenrod Road and the West Service Center on Colonial Drive for customer feedback via touch screen polling.
Future plans may include additional kiosks to be deployed in area malls. Ascenda also plans to design a modified version of the kiosk that will allow users to provide feedback via the Expressway Authority Web site as well.
“We have had a great experience working with the Orlando-Orange County Expressway Authority to design and deploy the Customer Center Kiosk,” Hartage said. “We look forward to the opportunity to develop additional kiosk applications for them and make it easier for local residents to interact with the Authority.”
“The interactive kiosks will enable us to obtain real-time feedback from our customers,” stated Bryan Douglas, Manager of Communication and Marketing for the Expressway Authority. “As with any business, it has always been a priority of the Expressway Authority to understand what our customer’s need and want so we can better serve them. With these kiosks, we have another direct link with customers.”
Last year, Ascenda developed Web-based kiosk systems and software for use by LYNX Transportation and the Orange County History Center.
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